Terms and Conditions

1. Overview

Welcome to LockStone. These Terms and Conditions (“Agreement”) regulate your access to and use of our official website www.lockstonejewels.com (the “Website”) and any purchases made through it. By visiting, browsing, or transacting on this Website, you acknowledge that you have read, understood, and agreed to comply with these Terms. If you do not accept these Terms, you should discontinue use of the Website immediately.

2. User Eligibility

By accessing this Website, you represent that you are at least 18 years old and legally capable of entering into enforceable contracts under the laws of India.

3. Product Information & Availability

LockStone provides a range of fine jewellery including ready-made and custom-crafted designs. While we strive to ensure accuracy in product descriptions, images, and specifications, minor variations may occur. We reserve the right to revise, suspend, or withdraw any product or service at any time without prior notification.

4. Pricing & Payment Terms

• Price Display: All listed prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. In case of an incorrect listing due to technical or typographical error, LockStone may cancel or amend the order after informing the customer.
• Accepted Payments: Payments may be made through credit cards, debit cards, net banking, UPI, and approved online payment gateways.
• An order is processed only after successful payment verification and authorization.

5. Order Confirmation & Cancellation Rights

• Placing an order constitutes an offer to purchase. Confirmation of dispatch and shipment serves as formal acceptance of your order.
• LockStone retains the right to decline or cancel any order due to stock constraints, pricing discrepancies, failed transactions, or suspected fraudulent behavior.

6. Delivery & Logistics

• We currently deliver within India. Shipping charges and estimated delivery periods are displayed during checkout.
• Although we aim to meet estimated timelines, delays caused by courier partners, natural events, or other unforeseen factors may occur.
• LockStone shall not be responsible for delays resulting from circumstances beyond reasonable control.

7. Returns & Exchanges

All return, refund, and exchange requests are subject to the terms outlined in our dedicated Return & Exchange Policy available on the Website. Customers are encouraged to review that policy before completing a purchase.

8. Intellectual Property Rights

All content displayed on this Website—including but not limited to jewellery designs, product photography, branding elements, logos, graphics, text, and layout—is owned exclusively by LockStone and protected under applicable intellectual property laws. Any unauthorized copying, reproduction, distribution, or commercial use is strictly prohibited.

9. Acceptable Use Policy

Users agree not to engage in any activity that:

• Violates any applicable law or regulation.
• Introduces malicious software, viruses, or harmful code.
• Attempts unauthorized access to systems, servers, or data.
• Misuses intellectual property or proprietary content.

10. Limitation of Liability

To the fullest extent permitted by law, LockStone shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use of the Website or purchase of products, including but not limited to loss of profits, business interruption, or data loss.