Exchange Policy

Last updated on 28/02/2025

At LockStone, we are dedicated to ensuring a seamless and rewarding experience for our customers. Our Exchange Policy is designed to provide flexibility, transparency, and confidence in your purchases.

Exchange Policy

We recognize that preferences may evolve over time. To accommodate your changing style, we offer a straightforward exchange policy.

• Eligibility: Lab-Grown Diamond jewelry purchased from LockStone is eligible for exchange within 30 days from the original purchase date.
• Condition: The item must be in its original, unworn condition and must be accompanied by the purchase invoice and certification.
• Exchange Value: You will receive 100% of the original purchase price (excluding taxes and making charges) as credit towards a new purchase of equal or higher value.
• Non-Exchangeable Items: Customized or engraved jewelry, altered designs, and discounted items are not eligible for exchange.
• Procedure: To initiate an exchange request, contact our customer support team.

Additional Terms & Conditions

• Loss of the original product certificate will result in a deduction of Rs. 1500.
• The original invoice and certificate must be presented for exchange
• Products purchased from third-party stores other than LockStone will not be eligible for exchange.
• Exchange is not applicable on Polki, Pearl, and Colored Stones.
• Customized jewelry made as per order cannot be canceled, exchanged, or returned.
• If a discount was applied to the metal or stone value during the original purchase, the equivalent amount will be deducted from the current market price at the time of exchange. Additionally, e-Points used during purchase will be deducted from the Lifetime Exchange value.

Shipping and Insurance

• Shipping and insurance for delivery to the customer’s address are covered by LockStone.
• Reverse shipping for returns, and exchanges is scheduled by LockStone and is subject to a processing fee of Rs. 1,000/-.

Policy Modifications

LockStone reserves the right to modify these policies at any time. Customers are encouraged to review the policies periodically. Any changes will take effect immediately upon publication on our website: lockstonejewels.com. Significant updates will be accompanied by a notification on our website.

Customer Support

Your satisfaction is our priority. If you require assistance or have any feedback, we are here to help.

For inquiries, please contact us at:

• Email: support@lockstonejewels.com
• Phone: +91 9712953530 (Available Monday to Saturday, 11 AM - 5 PM)

LockStone – A Reflection of Purity and Trust!