Return Policy

RETURN & EXCHANGE POLICY

(Exchange Only – No Refunds)

All sales at Lockstone jewels are final. We do not offer refunds under any circumstances.

1. Exchange Policy

We offer exchanges only in the following cases:

• Product arrives damaged during transit
• Wrong item delivered
• Verified manufacturing defect

Claims must be reported within 48 hours of delivery with clear photos or video proof.

If approved:

• The item must be unused and in original packaging
• Exchange will be processed for the same product or equivalent value

2. No Refund Policy

We do not offer refunds for:

• Change of mind
• Incorrect size selection
• Personal preference
• Custom or engraved items

Customers are responsible for reviewing product details and sizing before placing an order.