Shipping policies

At Lockstonejewels, we aim to deliver your jewellery safely and securely.

1. Processing Time

Most pieces are made-to-order. Production time is separate from shipping time and will be communicated at checkout.

Orders are processed after successful payment confirmation.

2. Shipping Within the United States

We ship across the United States.

• Secure packaging
• Tracking provided
• Signature confirmation may be required for high-value orders

Delivery timelines depend on production and courier transit times.

We are not responsible for delays caused by carriers, weather, or public holidays.

3. International Shipping

We ship to select international locations.

International customers are responsible for:

• Customs duties
• Import taxes
• Local clearance charges

We are not responsible for customs delays or additional charges imposed by local authorities.

4. Incorrect Address

Customers are responsible for providing accurate shipping details. We are not liable for lost shipments due to incorrect addresses entered at checkout.