All our lab-grown diamond jewelry is made-to-order. Production typically takes 7–14 business days, and shipping within the U.S. takes 2–5 business days depending on your location. You’ll receive tracking details once your order ships.

Yes! We offer free insured shipping across the United States on all orders. There are no hidden shipping fees at checkout.

Absolutely. Every order is fully insured during transit to protect your purchase until it is safely delivered to you.

Yes. Once your order is shipped, you’ll receive a tracking number via email so you can monitor your delivery in real time.

While delays are rare, shipping timelines may be affected by weather, holidays, or carrier issues. If your package is delayed, our customer support team will assist you immediately to ensure a smooth resolution

Yes, we provide worldwide shipping

We offer a 30-day hassle-free return policy from the date of delivery. If you're not completely satisfied with your lab-grown diamond jewelry, you may return it for a refund, subject to our return guidelines.

Yes. We provide complimentary return shipping within the United States for eligible items. Your return will be fully insured to ensure safe transit back to us.

Custom-made pieces, engraved jewelry, resized rings, or special orders may not be eligible for return. Please review the product details or contact our support team before placing a custom order

Our warranty covers manufacturing defects in materials and workmanship. It does not cover normal wear and tear, accidental damage, loss, theft, or improper care.

Once we receive and inspect your returned item, refunds are typically processed within 5–10 business days back to your original payment method.

Yes! We offer full customization options, including diamond shape, carat weight, setting style, metal type (14K or 18K gold, platinum), and metal color (white, yellow, or rose gold).

Absolutely. You can create a fully bespoke engagement ring by selecting your preferred diamond specifications and setting style, or by sharing your own inspiration. Our design team will guide you through the process step by step.

Yes. You can select your preferred cut, color, clarity, and carat weight. We also offer certified lab-grown diamonds to ensure transparency and quality.

Of course. You can select your ring size before checkout. If you're unsure, we provide a sizing guide to help you choose the perfect fit.

Because custom jewelry is made specifically for you, it may not be eligible for return. However, we work closely with you during the design approval process to ensure you’re completely satisfied before production.

Yes, lab-grown diamonds are just as durable as natural diamonds. However, we recommend removing your jewelry during heavy physical activity, swimming, or cleaning to prevent accidental damage.

No. Lab-grown diamonds have the same physical and optical properties as mined diamonds, meaning they will not fade or cloud. Regular cleaning will help maintain maximum brilliance.

Store your jewelry in a soft pouch or separate jewelry box compartments to prevent scratching. Keep pieces away from direct sunlight and extreme temperature changes.

No. At this time, we do not offer international polishing or maintenance services for exported orders. As our jewelry is shipped globally, customers outside our primary service region are responsible for arranging cleaning and maintenance locally.

If your jewelry becomes damaged after international delivery, we are unable to provide repair services outside our service region. We recommend contacting a reputable local jeweler for assessment and repair. If you have questions about your piece or need guidance, our support team is happy to provide general care recommendations based on the original design specifications.