Everything you need to know about our lab-grown diamond jewelry
Are lab grown diamonds real diamonds?
+
ANS- yes, lab grown diamonds are 100% real diamonds, not simulants like cubic zirconia or
moissanite. They are certified and identical to mined diamonds in composition and brilliance
Are your lab-grown diamonds certified and authentic?
+
ANS- Yes, all our diamonds are certified by reputed gemological laboratories,and each
certification provides detail about the diamond’s cut, colour, clarity and carat weight
How are lab grown diamonds made?
+
ANS- Our diamonds are created using advanced methods such as HPHT(High pressure high
temperature) or CVD (Chemical vapour deposition), ensuring high quality, durable and brilliant
stones.
Do lab grown diamonds look different from natural diamonds?
+
ANS- No, lab grown diamonds are visually and structurally identical to natural diamonds.
Even expert gemologist require specialized equipment to distinguish between them.
How durable are lab grown diamonds?
+
ANS- Lab grown diamonds are just as durable as natural diamonds and rank 10 on the Mohs
hardness scale, making them ideal for everyday wear.
How long does shipping take within the United States?
+
All our lab-grown diamond jewelry is made-to-order. Production typically takes 7–14 business days,
and shipping within the U.S. takes 2–5 business days depending on your location. You’ll receive
tracking details once your order ships.
Do you offer free shipping in the U.S.?
+
Yes! We offer free insured shipping across the United States on all orders. There are no hidden
shipping fees at checkout.
Is my lab-grown diamond jewelry shipment insured?
+
Absolutely. Every order is fully insured during transit to protect your purchase until it is safely
delivered to you.
Can I track my order?
+
Yes. Once your order is shipped, you’ll receive a tracking number via email so you can monitor your
delivery in real time.
What happens if my package is delayed?
+
While delays are rare, shipping timelines may be affected by weather, holidays, or carrier issues. If
your package is delayed, our customer support team will assist you immediately to ensure a smooth
resolution
Do you offer international shipping?
+
Yes, we provide worldwide shipping
What is your return policy?
+
We offer a 30-day hassle-free return policy from the date of delivery. If you're not completely
satisfied with your lab-grown diamond jewelry, you may return it for a refund, subject to our return
guidelines.
Are returns free?
+
Yes. We provide complimentary return shipping within the United States for eligible items. Your
return will be fully insured to ensure safe transit back to us.
Are there any items that cannot be returned?
+
Custom-made pieces, engraved jewelry, resized rings, or special orders may not be eligible for return.
Please review the product details or contact our support team before placing a custom order
What does the warranty cover?
+
Our warranty covers manufacturing defects in materials and workmanship. It does not cover normal
wear and tear, accidental damage, loss, theft, or improper care.
How long does it take to receive my refund?
+
Once we receive and inspect your returned item, refunds are typically processed within 5–10
business days back to your original payment method.
Can I customize my lab-grown diamond jewelry?
+
Yes! We offer full customization options, including diamond shape, carat weight, setting style, metal
type (14K or 18K gold, platinum), and metal color (white, yellow, or rose gold).
Can I design a completely custom engagement ring?
+
Absolutely. You can create a fully bespoke engagement ring by selecting your preferred diamond
specifications and setting style, or by sharing your own inspiration. Our design team will guide you
through the process step by step.
Can I choose the exact lab-grown diamond?
+
Yes. You can select your preferred cut, color, clarity, and carat weight. We also offer certified
lab-grown diamonds to ensure transparency and quality.
Can I customize the ring size?
+
Of course. You can select your ring size before checkout. If you're unsure, we provide a sizing guide
to help you choose the perfect fit.
Is a custom-made piece returnable?
+
Because custom jewelry is made specifically for you, it may not be eligible for return. However, we
work closely with you during the design approval process to ensure you’re completely satisfied before
production.
Can I wear my lab-grown diamond jewelry every day?
+
Yes, lab-grown diamonds are just as durable as natural diamonds. However, we recommend
removing your jewelry during heavy physical activity, swimming, or cleaning to prevent accidental
damage.
Will lab-grown diamonds lose their sparkle over time?
+
No. Lab-grown diamonds have the same physical and optical properties as mined diamonds, meaning
they will not fade or cloud. Regular cleaning will help maintain maximum brilliance.
How should I store my jewelry when not in use?
+
Store your jewelry in a soft pouch or separate jewelry box compartments to prevent scratching. Keep
pieces away from direct sunlight and extreme temperature changes.
Do you offer polishing and maintenance services internationally?
+
No. At this time, we do not offer international polishing or maintenance services for exported orders.
As our jewelry is shipped globally, customers outside our primary service region are responsible for
arranging cleaning and maintenance locally.
What if my jewelry gets damaged?
+
If your jewelry becomes damaged after international delivery, we are unable to provide repair services
outside our service region. We recommend contacting a reputable local jeweler for assessment and
repair. If you have questions about your piece or need guidance, our support team is happy to provide
general care recommendations based on the original design specifications.