Frequently Asked Questions
What are lab-grown diamonds?
Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technology that replicates the natural diamond formation process. They have the same physical, chemical, and optical properties as mined diamonds.
Are lab-grown diamonds real diamonds?
Yes, lab-grown diamonds are 100% real diamonds. They are chemically, physically, and optically identical to mined diamonds and are certified by the same gemological institutes.
How much do lab-grown diamonds cost compared to mined diamonds?
Lab-grown diamonds typically cost 30-40% less than mined diamonds of comparable quality, allowing you to get a larger or higher-quality stone for your budget.
Can you tell the difference between lab-grown and mined diamonds?
No, lab-grown and mined diamonds are visually identical. Only specialized gemological equipment can detect the subtle differences in their growth patterns.
Do lab-grown diamonds come with certifications?
Yes, all our lab-grown diamonds come with certifications from leading gemological institutes such as IGI, GIA, or GCAL, ensuring authenticity and quality.
How do I choose the right engagement ring?
Consider your partner's style preferences, lifestyle, and finger size. Our experts can guide you through the 4Cs (cut, color, clarity, carat) to find the perfect diamond and setting.
What ring size should I choose?
You can borrow one of their existing rings to measure, ask their friends or family, or choose a standard size. We offer complimentary resizing within 30 days of purchase.
Can I customize my engagement ring?
Absolutely! We offer full customization services including choice of metal, diamond shape, setting style, and engraving. Our design team will work with you to create your dream ring.
How long does it take to create a custom engagement ring?
Custom engagement rings typically take 3-4 weeks from design approval to completion. Rush services are available for an additional fee.
What metal should I choose for the band?
We offer platinum, 18k white gold, yellow gold, and rose gold. Platinum is the most durable, while gold offers more color variety. Consider your partner's existing jewelry for guidance.
How do I clean my diamond jewelry at home?
Soak your jewelry in warm water with mild dish soap for 20-30 minutes, then gently brush with a soft toothbrush. Rinse thoroughly and pat dry with a lint-free cloth.
How often should I have my jewelry professionally cleaned?
We recommend professional cleaning and inspection every 6 months to maintain brilliance and check for loose stones or wear. We offer complimentary cleaning for life.
Should I remove my jewelry during certain activities?
Yes, remove jewelry during exercise, swimming, cleaning, gardening, or any activity involving chemicals or impact. This prevents damage and keeps your pieces looking their best.
How should I store my jewelry?
Store each piece separately in a soft pouch or lined jewelry box to prevent scratching. Keep away from direct sunlight and extreme temperatures.
What should I avoid when wearing my jewelry?
Avoid contact with harsh chemicals, perfumes, lotions, and hairspray. Apply these products before putting on your jewelry and remove jewelry before showering or swimming.
Are lab-grown diamonds more sustainable than mined diamonds?
Yes, lab-grown diamonds have a significantly smaller environmental footprint. They require less land disruption, water usage, and energy compared to traditional diamond mining.
What is your commitment to ethical sourcing?
We are committed to 100% ethical sourcing. Our lab-grown diamonds are conflict-free, and all our metals are sourced from certified responsible suppliers.
Do you use recycled metals?
Yes, we use recycled precious metals whenever possible. Our gold and platinum are sourced from certified recycled materials, reducing environmental impact.
What is your packaging made from?
Our packaging is made from recycled and recyclable materials. We use FSC-certified paper and biodegradable materials to minimize environmental impact.
How can I recycle or trade in my old jewelry?
We offer a jewelry trade-in program where you can exchange your old pieces for credit toward new purchases. Contact our team for a complimentary appraisal.
Do you offer free shipping?
Yes, we offer complimentary insured shipping on all orders. Express shipping options are available at checkout for faster delivery.
How long does shipping take?
Standard shipping takes 3-5 business days. Express shipping delivers within 1-2 business days. Custom pieces require 3-4 weeks production time before shipping.
What is your return policy?
We offer a 30-day return policy for unworn, unaltered jewelry in original condition. Custom and engraved pieces are final sale. Returns are free and fully refunded.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping times and costs vary by location. Customs duties and taxes are the responsibility of the recipient.
Is my shipment insured?
Yes, all shipments are fully insured at no additional cost. Signature confirmation is required for delivery to ensure your jewelry arrives safely.